Troubleshooting Sync & Data Accuracy
Understanding how data flows and aligns between Pricepoint and your PMS
9 articles
- Why Didn't My Price Change Right After a Cancellation?Why a date can briefly show the last price Pricepoint sent after a cancellation, and when to contact support if the price doesn't update.
- How Does Pricepoint Calculate Occupancy?How Pricepoint calculates occupancy using total room-nights as the denominator, why "sold" includes blocked or out-of-order units, and why this can differ from your PMS's occupancy figure.
- Why Availability May Differ Between Pricepoint and Your PMS or Channel ManagerWhy availability may look different in Pricepoint compared to your PMS or Channel Manager — common causes like blocks, closures, sync delays, or inventory changes — and when to contact…
- How Does Pricepoint Calculate Booking Totals?Why Pricepoint reports net accommodation value rather than a booking's grand total, and how the two differ.
- Why Don't Bookings Match Between My PMS and Pricepoint?Common reasons booking numbers can differ between your PMS and Pricepoint — including time zone settings, $0 bookings, deleted vs. canceled reservations, Channel Manager routing, and date-basis differences across reports.
- How to Compare ADR Between Cloudbeds and PricepointWhy Cloudbeds and Pricepoint can show different ADR figures for the same reservation, and how each system calculates it.
- How to Compare On-the-Books Values in Pricepoint and MewsHow to compare on-the-books booking values between Pricepoint and Mews, and what to check if the figures don't match.
- Availability and Rates: How Cloudbeds' Intervals Affect PricepointHow Cloudbeds' interval structure affects Pricepoint's pricing updates, why availability stays managed in Cloudbeds, and how optional calendar automation keeps your booking window open 365 days in advance.
- Why Is a Day Yellow in the Pricepoint Calendar?Why some days show a yellow background in the Pricepoint Calendar for Cloudbeds properties, and how to fix it by adding the missing intervals in Cloudbeds.