After a cancellation, the room shows the last price Pricepoint sent until Pricepoint sends an updated price.
When a booking is cancelled, Pricepoint recalculates the price for that date before it sends a new one.
What happens after a cancellation
A booking is cancelled and the room becomes available again.
Pricepoint receives the cancellation and recalculates the price for that date.
While it recalculates, the room is available at the last price Pricepoint sent.
Pricepoint sends the new price as soon as it has finished recalculating.
Example: the last price Pricepoint sent for 12 June was 180€. A guest cancels their booking for 12 June, so the room is available again at 180€. Once Pricepoint has recalculated, it sends the new price for 12 June.
When should I contact support?
If the price for that date still hasn't changed when you check again later, contact our Customer Support Team. Let us know the date, the room type and the price you see, so we can check it for you.