The Pricepoint Billing Portal is where you manage your invoices, payment methods and billing details.
How do I log in to the Billing Portal?
You don't need a password for the Billing Portal, and your Pricepoint login won't work here. Instead, you'll receive a one-time password by email each time you log in.
Open the Billing Portal using the button below, the Billing Portal link at the top of this help centre, or the link at the bottom of any billing email.
Enter the email address where you receive your invoices, and click Continue.
You'll receive an email containing a one-time password (OTP). Copy it, paste it into the login field, and click Login.
Once logged in, you'll see your subscriptions, account information, payment methods and billing history.
What if I'm not sure which email to use?
If you're not sure which email address is on file for your invoices, just let us know here and we'll help confirm the right one.
I have more than one property. How do I find the right subscription?
Each property has its own subscription, listed on the portal home page. If you have more than two, click + more subscription below the list to see them all.
Subscriptions are listed by plan name and price, so several can look the same. Click into a subscription to see which property it belongs to.
How do I download an invoice or receipt?
Go to Billing History to see all your invoices, with the invoice number, amount and date. Click Download to save any invoice as a PDF.
There are no separate receipts. Once an invoice is paid, it's marked Paid and includes the payment details, so the paid invoice is your receipt.
How do I pay an unpaid invoice?
If you have an unpaid invoice, you'll see a notice in Billing History and the invoice will show Payment due.
Click Pay now on the invoice.
Choose one of your saved payment methods, or add a new one.
Confirm the payment.
You can also pay using the payment link in your invoice email.
How do I update my payment method?
Go to Payment Methods to view, edit or add a payment method. You can remove a payment method only if you have more than one saved.
If you have several properties, you can use a different payment method for each subscription.
How do I update my billing details?
Go to Account Information to update the name, company name, email and other details that appear on your invoices.
How do I add my VAT number to my invoices?
There's no dedicated VAT field, so you add your VAT number to your billing address instead.
Go to Account Details, then Billing & Shipping Addresses.
Enter your VAT number in Address line 1, for example "VAT: GB123456789".
Enter your street address in Address line 2, and fill in the rest of your address as usual.
Save your changes.
Your VAT number will then appear on your invoices.
Why isn't VAT charged on my invoice?
Pricepoint is a Canadian company and doesn't charge VAT. Adding your VAT number only makes it appear on your invoice for your records. Taxes (GST and QST) are applied only to properties in Canada.